Cancellation Policy


Here at Dermalase we place our clients at the forefront of everything we do, hence why we have a strict 24 hour cancellation policy in place.

As a courtesy to our wonderful clients and our staff, we require a minimum of 24 hour notice for all appointment cancellations and changes. We send appointment reminders per email and text messages 48 hours in advance of your appointment and endeavour to confirm your appointment time to avoid cancellation fees.

Should you not provide us with the 24 hours’ notice, a 25% cancellation fee will be charged to your credit card on file.

For clients who have a prepaid package, we reserve the right to deduct a treatment as per our policy.


A booking deposit payment of $50 is required for all skin and laser appointments & $100 for all injectables which can be redeemed upon treatment. Should we not receive payment for the booking at the time of the booking, the booking will be cancelled unless other arrangements have been made. Should you cancel within 24 hours of your appointment or do not attend a booked appointment, we reserve the right to keep your deposit. The booking deposit is not refundable but will be credited to your account to be used at a later date.

Deposits can be made in person or over the phone.


Our Gift Vouchers are valid for a period of 12 months from the date of purchase and are not redeemable after this time. They are not redeemable for cash under any circumstance, non-refundable and non-transferable to third party. Our Gift Certificates may be used on any service or product. They must be presented at time of treatment to be valid – we are unable to honor lost or stolen vouchers. Gift Certificates can be purchased in the clinic or via phone and mailed to you. Clients who do not show or cancel their treatment within 24hrs will forfeit $50 of their gift voucher amount.